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The terms used in the Regulations mean:
The ordered products will be delivered to you via a courier or forwarding company. Depending on the specific case, we will choose the most efficient form of transport.
Your order will be sent to the address provided in the online order form, within the time limit indicated on the Framre store website. When the products are ready for shipment, you will receive an e-mail from us in which we will confirm the date of shipment. On the day of shipment, you will also receive an e-mail with a waybill that will allow you to track the shipment, or we will provide you with the contact details of the driver of the shipping company.
The courier usually delivers products within Poland within 48 hours of posting, and in the case of deliveries within the EU, it usually takes 3 to 6 working days. Unfortunately, sometimes there may be deviations from these standard terms, which are beyond our control. In order to facilitate the collection of goods, we will provide the courier with your telephone number.
If the products are sent via a shipping company, they will reach you on the agreed date. If there are any changes, we will inform you by e-mail.
We would like to emphasize that we are not responsible for costs resulting from delays in delivery caused by factors beyond our control.
When delivering, remember that you are obliged to ensure the presence of a person who will accept the products from the courier/freight forwarder's driver and sign the receipt protocol. Before accepting the shipment, carefully check the condition of the packaging in the presence of the courier/freight forwarder's driver. If you notice any damage, be sure to report it to the courier/freight forwarder's driver and request a report describing the damage and the circumstances in which it occurred.
The forwarder's courier/driver will not bring the products directly to your apartment, so be prepared to pick them up. The products will be delivered to the place closest to the entrance door of the building, the number provided by you, where a delivery truck can drive and where safe unloading conditions are ensured. Please note that your order may be very heavy, so you may need the help of several people